My family and I just spent a week in the Mayan Riviera of Mexico. The staff at all-inclusive resorts have to be friendly and accommodating to guests. As guests, we’re expected to tip, but it’s not mandatory. I tip when the person shows they deserve it; so if they just go through the motions of their job, then I’ll just go through the motions of enjoying my prepaid vacation.
We had a young lady server on a few occasions that went beyond pouring lukewarm water and clearing plates without expression. She hustled! Everyone in her section had everything they needed without asking for it. She was smart too because she was delegating tasks to other less motivated servers. Every one of her guests was giving her tips and they would even bring it to her specifically if she was in another area. She deserved it! We tipped her well and told her she was doing a great job. She sincerely thanked us and it was obvious that she was proud of her work.
I’m sure that some of the other staff may be jealous of her success; maybe they think that she’s lucky to get generous guests seated in her section. I’ll bet that those less motivated co-workers may resent her and the guests as well, thinking that they should be entitled to the same “good luck”. Our attentive server will do well, it will likely lead her to bigger and better opportunities, because she worked hard at making her own good luck. At the same time, those bitter coworkers will go on being bitter waiting for something to happen.
Back home, we went to the mall and saw some teens loitering in the food court being rowdy, sitting in their droopy pants just waiting for something to happen. To them, I’d love to say no one owes you anything, so pull up your pants, lose the attitude and make your own good luck!
– Robert Kulig
Computer Systems Technology ‘98