I’ve found myself having conversations lately regarding the fluid nature of service calls. For an electrician, service calls come in when someone is having an electrical issue. It can be a straightforward process, or it can bring out some interesting surprises that require some creative solutions.
The discussions I’ve been having about the type of work I do have often revolved around the question, “so what time do you finish work?” Quite often, the answer is, “I don’t know, I’m done when the work is done.”
A recent example is a service call I went to at 3:00pm on a Friday before the long weekend. Continue Reading
There are moments in my life that I know, looking back, were turning points for me. Either I was at a crossroads, or in some cases feeling like I was at a dead end, and needed to figure out a way to forge ahead. The wake of some of these turning points rippled through a decade or more of knowing people, seeing places and experiencing things that I never would have otherwise.
They can all be traced back to one decision. Continue Reading
Job hunting can be a daunting task. If you’re already employed, it’s easier to be picky, and wait for jobs that check off all the must-haves on your list. If you’re unemployed, sometimes beggars can’t be choosers. I recently made the decision to change companies, and I was reminded of some things along the way. Continue Reading
There are many aspects of my job that involve skills other than that surrounding electrical knowledge. In many cases, when I go to a service call, I wear the hat of a detective.
“What was going on when you started having problems? How long has this been going on for? Can you show me what you had plugged in and turned on when this happened?”
Part of fixing the problem is finding one. But what do you do when there is no problem to find? Continue Reading
In the next stage of my apprenticeship, I’ve made the move to being the person who answers calls and questions versus being the one who asks. Don’t get me wrong, I still ask questions of my boss and colleagues, but I’m now responsible for newer apprentices. How you help shape an apprentice when they’re starting out can impact them throughout the rest of their training and career.
I’ve learned there are a lot of teachable moments, show and tell, encouragement and at times constructive criticism. For example if I have to repeat the same instructions for the third time, something is wrong here. There are days I feel like a crisis counselor, talking someone down when they’re mad about a job or co-worker, but still recognizing personalities will come into play in every workplace. Continue Reading